Terms & Conditions

  • General: This online shop is operated by Cardiff Union Services Limited, this is the also the company name that will appear on your bank statement after payment for goods.
  • Prices: All prices displayed are in pounds sterling and include VAT at 17.5%, the customer shall be responsible for any duties or local taxes. Prices may vary from those instore, you will be charged the price displayed on the website when ordering online.
  • Out of Stock: We endeavour to check stocks daily. However, in the event of an item being out of stock, we will contact you to advise of an expected delivery date, at which point you may chose to accept or cancel the order.
  • Delivery: Goods are despatched via Royal Mail services, and as such are subject to the standard terms and conditions of the Royal Mail. If you have not received your goods within a reasonable amount of time, please contact us with your order details. We will endeavour to trace any missing orders and where necessary apply to Royal Mail for compensation for a lost order.
  • Returns Policy: We hope that you are pleased with your purchase from our Online Shop. However, we understand that there are occasions when you need to return goods to us.
  • Faulty goods: Please contact us before returning any goods. If the goods received are faulty or do not match the description on the website, once the item is received back by us we will replace where possible or refund the value of the item. We will also refund you the cost of returning the item via standard mail services.
  • Unwanted Goods: If the goods received are unsuitable, e.g wrong size, then provided the item has not been in your possesion over 28 days and can be sold again as new, we will replace or refund the value of the goods only. Note Return carriage costs to be paid by the customer.
  • Privacy Policy: Cardiff Union Services Limited will store your contact details only for dealing with queries relating to your order. We will not use the information for direct marketing, or pass on or sell details to other parties. Cardiff Union Services Limited do not retain your payment card details.
  • Cookies: Please note that this site uses "session cookies" to track your basket. This does not store any information on your computer but links your browser session to your basket/ account login.